Please feel free to check this page on a regular basis for system updates and other network status reports. Scheduled maintenance will be posted here in order to ensure that our subscribers and business partners are aware of any changes to the system that may affect their service.
November 21st, 2004
System Bulletin Regarding: Mail Server
There was a temporary issue with our mail server on Sunday November 21 from 12:00 to 1:00pm.
This issue may have caused some customers to have difficulty connecting to the mail server. No mail was lost as a result of this issue and the problem was resolved on Sunday, November 21st at approximately 1:00 PM.
September 13th, 2004
System bulletin regarding: Short outage on Friday September 10, now back to normal
On Friday, September 10 we experienced a short outage which affected our dialup equipment in Vancouver, Abbotsford, Vernon, Kelowna & Price George. The outage was fixed early in the afternoon on Friday and our equipment is now functioning normally.
August 16th, 2004
System bulletin regarding: Network Back to Normal
Over the last week, Lions Gate Internet customers may have experienced intermittent slow downs and disconnections from the Internet as well as our Mail, Web and FTP servers.
This problem was due to a dramatic increase in virus & worm traffic on our network.
This problem was resolved on Saturday, August 14th at around 6:00 AM.
August 10th, 2004
System bulletin regarding: Network Slowdown Due to Virus and Worm Traffic
Lions Gate customers may still be experiencing some network slowdowns due to increased Virus and Worm traffic. Technicians are continuing to work on a resolution to this issue. Please check the system bulletins on our website at http://www.lgisp.net for updates.
Customers are encouraged to secure their computers and networks via the "Home Computer Security" recommendations published by CERT, http://www.cert.org/homeusers/HomeComputerSecurity/.
August 9th, 2004
System bulletin regarding: Network Slowdown
Over the weekend, Lions Gate Internet customers may have experienced intermittent slow downs and disconnections from the Internet as well as our Mail, Web and FTP servers.
This problem was due to a dramatic increase in virus & worm traffic on our network.
This problem was resolved on Sunday, August 8th at around 2:00 PM.
Customers are encouraged to secure their computers and networks via the "Home Computer Security" recommendations published by CERT, http://www.cert.org/homeusers/HomeComputerSecurity/.
30 June 2004
Warning Suspicious Virus Emails from lgisp.net, paralynx.com , imagen.ca
Lions Gate does not send out emails which require you to open an attached file. The latest wave of virus emails may ‘spoof’ our email addresses so that they appear to come from Lions Gate, for example:
Dear user of paralynx.com, Mail system administrator of paralynx.com would like to inform you
Your email account has been used to send a huge amount of unsolicited commercial e-mail messages during this week.
We suspect that your computer was infected by a recent virus and now contains a hidden proxy server.
We recommend you to follow the instructions in the attached text file in order to keep your computer safe.
Best wishes,
paralynx.com support team.
If you receive an email such as the one above, delete the message without opening the attachment.
23 June 2004 10:00
Update: Mail Delivery Returned to Normal
Over the past 5 days, the service provider responsible for filtering inbound mail received an enormous volume of SPAM and Virus emails from the Shaw Cable mail system. As a result, some upstream mail servers began rejecting connections from isolated Shaw servers. This resulted in some customers being unable to receive mail from users on the Shaw cable network.
System Adminstration staff have contacted the parties responsible for this high spam volume, and delivery has returned to normal. However, we will continue to monitor the system very carefully to ensure that the problem does not re-appear.
